Returns Policy

Please record your unboxing

We kindly request that you record one continuous video while opening your parcel. Please begin with the sealed package, and show the product clearly once it is out.

This video lets us verify a concern quickly and fairly. We are unable to accept a return request for an incorrect or damaged product without one.

Returns within 7 days

You may request a return within 7 days of delivery if the product you received:

• is different from the product you ordered, for example in design or colour
• arrived damaged or broken

How to request a return

1. Contact us on WhatsApp or by email within 7 days of delivery.
2. Share your order number (for example, CH-1005), a few words about the issue, and your unboxing video.
3. Our team will review your request and reply with the next steps.

Please return the product unused, in its original packaging, with the pouch or box it came in.

What we are unable to accept

• Requests made more than 7 days after delivery
• Incorrect or damaged product claims without an unboxing video
• Products that have been worn, altered or damaged after delivery
• Returns for a change of mind

We are here to help

If you have any question about your order, please reach out before opening a request. We are always happy to help.